Return and Refund Policy

Ladivania Mode places great importance on customer satisfaction. If you are not completely satisfied with your purchase, we offer you the option to return or exchange products within 30 days.

1. Returns

We accept returns for both defective and non-defective products.

• Return period: 30 days from receipt of order.
• Product condition: The product must be either new or only slightly used.
• Return method: Returns are made by mail.

All returns must be sent to the following address:

250 CHAPMAN RD, NEWARK, DE 19702, USA

According to our terms and conditions, the customer bears the cost of return shipping. Once we have received and inspected the returned item, we will refund the full purchase price.

Although we ship from local partners in Italy for faster delivery, all returns are processed at our main warehouse in the USA. This ensures proper tracking, inspection, and secure refunds.

2. Exchange

If you would like to exchange a product, we are happy to offer you the option of a direct exchange. The terms and conditions for the exchange are identical to those for returns.

3. Reimbursement

After receiving and inspecting the returned items, the refund will be processed.

• Refund time: Processing may take up to 14 days.
• Refund method: Refunds will be made using the original payment method used.

4. Cancellation of an order

If you wish to cancel your order, please contact us within 24 hours of placing your order.

5. Contact

If you have any questions or would like to initiate a return or cancellation, please contact our support team:

📧 E-Mail: info@ladivania-mode.de

We thank you for your trust in Ladivania Mode and look forward to providing you with the best possible service.